Policies, Terms & Statements

Introduction:

These terms and conditions outline the agreement between IN & OUT HOME DETAILING and the client for the services we provide. By utilizing the services of IN & OUT HOME DETAILING, you acknowledge and agree to the terms and conditions outlined herein. If you do not agree with these terms, we kindly request that you refrain from using our services.

 

Right of Refusal:

Property Description:

The client is responsible for providing accurate and truthful information regarding the property's condition and scope of work during the estimation process. We reserve the right to refuse or adjust the service in cases where the property's actual condition materially differs from the verbal description provided by the client and a representative of In & Out Home Detailing was not given an opportunity to visit the property prior to providing an estimate.

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Scope of Work:

The scope of work will be explicitly detailed in the provided estimate.  The details include all services, along with the costs for products, materials, and equipment used. General cleaning products are included in all cleaning services prices, however there may be an additional cost for any necessary specialized cleaning products. This information will be explicitly listed in the estimate. In the event that a customer decides to provide their own cleaning products and cleaning tools, In & Out Home Detailing reserves the right not to discount its cleaning service price.

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Additional Work:

To ensure clarity and proper documentation of all services provided, clients are required to submit any requests for additional work in writing via text message to 681-895-4116 or through our Housecall Pro app before our scheduled arrival time. Failure to do so may result in the inability to fulfill the requested additional work at the time of service. In the event that a service technician performs additional work verbally requested during the service, the client will be responsible for the payment of these additional services, which are beyond the scope of the original estimate. Clients are advised that any such additional services will incur an extra charge, separate from the amount of the original estimate. We encourage open communication regarding any desired changes or additions to the scope of work, allowing our technicians to accommodate these requests efficiently.

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Modifications to Products, Materials, and Equipment:

Any suggestions, requests, or deviations from the products, materials, or equipment listed on the estimate, whether initiated by the client or In & Out Home Detailing, must be made and confirmed in writing. This includes but is not limited to changes in specialty cleaning products, landscaping materials, or equipment used for the services. Clients are advised that modifications to these items may incur additional charges beyond the original estimate. It is imperative that any such modifications and associated costs be agreed upon in writing prior to their implementation. This ensures transparency and prevents any misunderstandings regarding the scope and pricing of the services provided.

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Non-Included Items Deposit:

For estimates including specialized products, materials, and/or equipment not covered in our standard service pricing, a non-refundable 50% deposit is required before the job can be scheduled.

We will send a convenient online payment request for this deposit.

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Validity of Estimate:

Estimates are valid for a period of 7 days from the date of issuance, unless otherwise specified in the estimate itself.

 

PAYMENT TERMS AND RECOURSE

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Payment Due:

• Payment for services is due upon completion.

• Whenever possible, we prefer to collect payment before leaving the client's property.

• In instances where clients are not available or prior arrangements have been made, an invoice will be texted to the phone number or emailed to the email address on file. Invoices are due upon receipt.

 

Accepted Payment Methods:

• We accept cash, check, ACH, and major credit/debit cards.

  • Note: we DO NOT accept checks from first-time customers, including cashier’s checks.

• For PayPal, Venmo, Apple Cash or other forms of payment, please inform us in advance for proper invoicing. 

 

Late Fees:

A late fee of $25 will be applied to invoices not paid within 3 days of the invoice date.

 

Suspension of Services:

We reserve the right to suspend ongoing or future services until the outstanding balance is settled.

 

Collections Agency:

If payment is not received after repeated reminders, we may engage a collections agency to recover the debt. The client will be responsible for any additional fees incurred.

 

Legal Action:

In extreme cases, failure to settle the outstanding balance may result in legal action. This may include filing a lawsuit in small claims court or seeking legal remedies.

 

Client Responsibilities:

Clients are responsible for promptly addressing and settling any payment-related issues. Failure to do so may result in the aforementioned consequences.

 

Communication:

We encourage open communication regarding any difficulties in meeting payment obligations. Clients are urged to contact us to discuss and resolve any concerns before further actions are taken.

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SAFETY

General Safety Measures:

At In & Out Home Detailing, we prioritize the safety and well-being of our clients, their properties, and our team members. To ensure a safe environment during our services, we ask for your cooperation in the following areas:

• Pet Safety: Clients are requested to secure any pets with aggressive tendencies before our arrival to prevent potential harm to our team members and ensure smooth service delivery.

• Children and Pets: For the safety of children and pets, please keep them away from the designated work area. This helps to avoid accidents and interruptions during our work.

• Cooperation: Your cooperation is essential in creating a secure and pleasant space for everyone involved. Clear communication and adherence to safety guidelines help us deliver high-quality services efficiently.

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Property Conditions and Safety:

To maintain a safe and efficient working environment, we request that clients inform us of any hazards or potential dangers on the property before our scheduled arrival. This includes, but is not limited to:

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• Hazards: Slippery surfaces, loose floorboards, electrical hazards, or any other conditions that might pose a risk.

• Specific Safety Measures: If your property requires specific safety measures or precautions, please communicate these in advance.

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Both parties agree to maintain a safe and healthy work environment. In & Out Home Detailing is not liable for damages to property or injuries resulting from hazards not disclosed or addressed by the client.

 

Unsafe Working Conditions:

We reserve the right to refuse to perform services if, upon arrival, we discover unsafe working conditions. This includes, but is not limited to:

• Excessive Personal Items: Excessive personal items hindering work areas can create unsafe conditions. We may refuse service until these items are removed or properly organized. (Note: this does not pertain if the service we are providing is the removal of these items.)

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Aggressive Pets:

If our team is forced to refuse services due to the client's refusal to restrain an aggressive pet, a fee equivalent to the service charge will be applied. This policy ensures the safety of our team members and the smooth continuation of our services.

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Biohazardous Materials:

While we specialize in residential cleaning services, there are instances where we may refuse services involving biohazardous materials. This includes:

• Types of Biohazards: Blood, excessive amounts of feces, black mold, and other hazardous materials.

• Refusal of Service: If such materials are discovered upon arrival, we reserve the right to refuse service and may recommend specialized professionals equipped to handle these cleanup situations.

 

In & Out Home Detailing is committed to delivering top-quality services while ensuring the safety of all parties involved. Your adherence to these safety guidelines helps us maintain a secure and efficient working environment.

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CANCELATION POLICY

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Cancellations:

To cancel or reschedule a service, please provide at least 48 hours notice via phone call or text to 681-895-4116 or through our Housecall Pro app. Failure to provide timely notice may result in a cancellation fee and/or loss of any applicable deposits.

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Cancellation Charges:

We understand that emergencies arise, and circumstances can change. To accommodate unforeseen situations, we encourage clients to consider rescheduling services, which helps avoid cancellation charges and the forfeiture of deposit monies. Cancellations made at least 48 hours before the scheduled start date qualify for a full deposit refund. However, after this period, cancellations may result in a restocking fee of up to 100% of the deposit, depending on our supplier’s terms.

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Rescheduling due to Weather or Other Factors:

We reserve the right to reschedule services in cases of inclement weather or unforeseen circumstances.

 

INSURANCE AND LIABILITY

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In & Out Home Detailing is insured against liability for damages. We take full responsibility for any damages caused by our team during the provision of our services. Our priority is to ensure that our clients receive the high-quality service they expect. We stand behind our commitment to rectify any issues promptly and professionally.

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Client Responsibilities:

While utmost care will be taken while performing our services, the client is encouraged to secure fragile or valuable items that cannot be replaced. Clients are kindly requested to report any damages within 24 hours of the completion of services. This allows us to promptly address and rectify any issues to the client's satisfaction.

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Damages and Rectification:

In the rare event that damages occur, clients can expect prompt rectification at no additional cost. This includes repairing or replacing damaged items or property to the client's satisfaction.

 

SATISFACTION GUARANTEE

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We value our client's feedback and are dedicated to delivering exceptional service experiences. If the client is dissatisfied with any of our services, In & Out Home Detailing is committed to ensuring customer satisfaction. We will make reasonable efforts to promptly address and rectify any concerns raised by the client.

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Client Responsibilities:

The client must notify In & Out Home Detailing of any concerns within 24 hours of service completion. This allows us the opportunity to address and rectify the issue in a timely manner.

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Resolution Efforts:

Our team will then work diligently to resolve the matter to the client's satisfaction. This may include revisiting the property to re-perform the unsatisfactory service, offering a partial or full refund as deemed appropriate, or providing an alternative solution agreed upon by both parties.

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Dispute Resolution:

If a dispute arises from or relates to this contract or the breach thereof, and if the dispute cannot be settled through direct discussions, the parties agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration. The parties further agree that any unresolved controversy or claim arising out of or relating to this contract, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, available at https://www.adr.org/sites/default/files/Commercial-Rules_Web.pdf,  and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.  For more information about American Arbitration Association, Commercial Mediation Procedures and Commercial Arbitration Rules, please visit the AAA website (www.adr.org) or call the AAA at 1-800-778-7879.  Also see our Dispute Resolution Agreement for additional information.

 

ACCESS TO PROPERTY

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The client will provide access to the area of the premises where services are to be performed at the scheduled service time.

• The client will ensure full and unobstructed access to the property on the scheduled service date and time.

• If there are any security measures, such as alarm systems or locked areas, the client must provide necessary instructions or access codes.

• If clients are providing keys or entry arrangements, specify the method of key exchange or entry instructions.

• Any changes in access instructions or security codes should be communicated to us prior to the scheduled service date to avoid delays or issues.

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​PARKING 

 

The client should ensure suitable parking is available near the property for our team's vehicles or equipment.

• Any parking fees incurred by In & Out Home Detailing due to unavailable parking arrangements made by the client will be subject to reimbursement by the client.

• These fees will be added to the client's final invoice, resulting in a total price that may be different from the original estimate.

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CITY SERVICE FEES

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Certain municipalities impose "City Service Fees" when we work within their city limits.

• These fees are passed on to the customer and will be clearly outlined in the final invoice.

• Clients will be informed of any applicable City Service Fees before the service is performed.

 

CONFIDENTIALITY

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In & Out Home Detailing  upholds client privacy and will not disclose any confidential information obtained while servicing the client’s home.

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EMERGENCY CONTACT

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The client may provide an emergency contact number in case of unforeseen circumstances or urgent communication needs.

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RESIDENTIAL CLEANING

 

Cleaning Products:

Our cleaning team will bring standard cleaning products. If the client has specific preferences or requests for pet-friendly cleaning products, these must be communicated prior to the cleaning appointment. We strive to accommodate these requests to ensure a safe and satisfactory cleaning experience.

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Allergies and Sensitivities:

The client is responsible for notifying In & Out Home Detailing of any allergies or sensitivities to cleaning products, especially those that may affect pets or individuals in the household. This allows us to adjust our cleaning methods and products accordingly to avoid any adverse reactions.

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Water and Electricity:

The client is responsible for providing access to water and electricity if needed for the cleaning services. This ensures that our team can perform their tasks efficiently and effectively.

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Accurate Information:

The client is responsible for providing accurate and truthful information regarding the property's condition and scope of work during the estimation process. In cases where the property's actual condition differs materially from the verbal description provided by the client, we reserve the right to refuse service or adjust our service price. Clear and honest communication helps us deliver the best possible service.

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Service Limitations:

We specialize in residential cleaning services; however, there are instances where we may refuse services involving biohazardous materials such as blood, excessive amounts of feces, and black mold. In such cases, we may recommend specialized professionals equipped to handle these situations.

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Recurring Cleaning Services:

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• Frequency: Recurring cleaning services are offered on a weekly, bi-weekly (also known as bi-monthly), or monthly basis. The customer will select the preferred frequency of service during the initial agreement.

• Schedule Changes: Any changes to the schedule must be requested at least 48 hours in advance. This helps us manage our resources effectively and accommodate your needs.

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Special Instructions:

If the client has any specific instructions or areas of concern within the property, these should be communicated prior to the cleaning appointment. This ensures that our team focuses on the areas that matter most to you.

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Safety Measures:

To ensure a safe and efficient cleaning process, we request the following:

• Pets: Clients are requested to secure pets in a safe area away from the cleaning zones to prevent interference and ensure the safety of both the pets and our team members.

• Small Children: For the safety of small children, please ensure they are kept away from the work areas during the cleaning process. This helps avoid accidents and interruptions.

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Property Access:

The client must ensure that the property is accessible at the scheduled time of the cleaning service. If entry is not possible, additional charges may apply for rescheduling.

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Room Access During Cleaning:

Our staff will not clean any rooms where individuals are sleeping at the time of service. This policy is in place to ensure the safety, privacy, and comfort of both our clients and staff. Cleaning rooms while individuals are sleeping could disrupt their rest, lead to an incomplete cleaning, and potentially cause misunderstandings or discomfort. By avoiding these situations, we maintain a respectful, professional, and efficient service environment.

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Inclement Weather:

Inclement weather may affect our ability to perform yard work services. In such cases, In & Out Home Detailing will communicate with the client to reschedule if necessary. For weather-related closings, we follow the county school system's decisions to determine whether our team will be required to work. If services are canceled due to inclement weather, we will work with you to reschedule at no additional cost.

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Cancellation Policy:

Clients should provide at least 48 hours' notice for any cancellations or rescheduling of cleaning services. Failure to provide adequate notice may result in a cancellation fee.

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By following these guidelines specific to our Residential Cleaning services, In & Out Home Detailing aims to provide thorough, high-quality cleaning services tailored to your needs, ensuring a clean and comfortable living environment.

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YARD WORK SERVICES

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Water and Electricity:

The client is responsible for providing access to water and electricity if needed for the yard work services. This ensures that our team can perform the necessary tasks efficiently.

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Client Instructions:

The client should communicate any specific instructions regarding the yard, such as areas to avoid, special care requirements, or preferred methods for certain tasks. Clear communication helps us meet your expectations and provide the best possible service.

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Property Access:

The client must ensure that the yard is accessible and free of obstacles or hazards that could impede the work. Gates should be unlocked, and pets should be secured away from the work area.

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Inclement Weather:

Inclement weather may affect our ability to perform yard work services. In such cases, In & Out Home Detailing will communicate with the client to reschedule if necessary. For weather-related closings, we follow the county school system's decisions to determine whether our team will be required to work. If services are canceled due to inclement weather, we will work with you to reschedule at no additional cost.

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Debris Removal:

If yard work generates debris, such as leaves, branches, or grass clippings, In & Out Home Detailing will handle the removal and disposal of this debris, unless otherwise specified by the client. Any additional fees for debris removal will be communicated upfront.

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Plant and Lawn Health:

While we take care to protect the health of your plants and lawn, we are not responsible for pre-existing conditions or issues that arise due to factors beyond our control, such as pests, diseases, or adverse weather conditions.

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Equipment:

In & Out Home Detailing will provide the necessary tools and equipment for yard work services unless specific arrangements have been made with the client to use their equipment. If client-provided equipment is used, it must be in good working condition.

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Scheduling and Cancellations:

Clients should provide at least 48 hours' notice for any cancellations or rescheduling of yard work services. Failure to provide adequate notice may result in a cancellation fee.

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By adhering to these guidelines, we aim to provide efficient, high-quality yard work services that meet your needs and enhance the beauty of your property.

 

HANDYMAN SERVICES

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Quality and Warranty:

At In & Out Home Detailing, we are committed to ensuring customer satisfaction through the quality and durability of our products and services. To support this commitment, we offer a warranty period of 60 days from the completion date. Clients must report any defects within this timeframe for warranty consideration. The warranty terms are as follows:

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• Coverage: The warranty covers defects in workmanship and materials provided by our team.

• Exclusions: Defects arising from customer-purchased items or materials are not covered by the warranty. Additionally, the warranty does not cover normal wear and tear or damage caused by misuse.

• Rectification: In the event of a valid warranty claim, we will promptly rectify the issue at no additional cost to the client.

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Clear communication regarding any suggested modifications or customer-requested changes will be established in writing to avoid misunderstandings.

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Permits and Approvals:

It is the client's responsibility to obtain any necessary permits or approvals unless otherwise specified in the estimate.

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Access to Electricity:

The client is responsible for ensuring electricity is available if required for handyman services. If electricity will not be available on the scheduled day, please inform us in advance so we can reschedule at no additional cost. If electricity is unavailable upon arrival without prior notice, the service will be considered a same-day cancellation, and the full service amount will be charged.

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Inclement Weather:

Inclement weather may affect our ability to perform handyman services. In such cases, In & Out Home Detailing will communicate with the client to reschedule if necessary. For weather-related closings, we follow the county school system's decisions to determine whether our team will be required to work. If services are canceled due to inclement weather, we will work with you to reschedule at no additional cost.  

 

HAULING AND UNWANTED ITEMS REMOVAL

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Client Provided Materials:

In situations where clients have purchased materials such as mulch or gravel from their own provider and request In & Out Home Detailing to pickup and deliver these materials, the following terms apply:

 

• Client's Responsibility: The client must complete the purchasing process with their material provider prior to our scheduled delivery. In & Out Home Detailing does not facilitate the purchasing of materials on behalf of clients unless prior arrangements have been made.

• Delivery Wait Time: If our delivery driver arrives for the scheduled delivery and is required to wait for the client's materials to be loaded, a fee of $15 per each quarter-hour of wait time will be charged. It is the client's responsibility to ensure timely loading of materials to avoid unnecessary wait charges.

• Additional Fees: Any additional fees incurred due to extended wait times or delays in loading the client's materials will be communicated to the client and added to the final invoice.
   

Items for Removal:

In & Out Home Detailing reserves the right to refuse the removal of hazardous materials, illegal items, or items deemed unsafe.

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• Client's Responsibility: The client must ensure access to the items and clear any obstacles or debris that may hinder the hauling and removal services.

• Special Handling: The client is responsible for identifying items for removal and ensuring they are accessible for the hauling team. If any items require disassembly or special handling, the client should communicate this in advance.

• Disposal and Recycling: In & Out Home Detailing will dispose of items responsibly, following local regulations. The client should communicate any specific recycling preferences.

 

GOVERNING LAW

• This agreement is governed by the laws of West Virginia.

• By engaging our services (i.e. accepting an estimate, scheduling services with In & Out Home Detailing and allowing a representative of In & Out Home Detailing to complete services in the home), the client agrees to the terms and conditions specified herein.